I am sending this email to express my appreciation to you for the outstanding service you have provided to me over the last few months, culminating in the installation of a new Trane XC80 furnace last Thursday. Based on a neighbor’s recommendation I contacted Coastal Air, and I’m sure glad I did!
Conducting a major home repair is stressful at the best of times, and so your patience in explaining my options, and then offering thoughtful and sensible advice based on my budget and household heating and cooling requirements was very much appreciated. I was impressed with your expertise and professionalism throughout the process. You and your workers were punctual, tidy and efficient. In addition, your quote was competitive, as is your parts and labor warranty.
I can feel a huge improvement with the air flow in my house already.
I am pleased to provide a strong recommendation for your company. Accordingly, please feel free to forward this email to Trane or potential customers.
Many thanks again.