We had them do a tune up on our A/C. Gary and Steve were both very pleasant to deal with as well as knowledgeable. We had an issue with our unit a few days after and Gary came out and fixed the issue the same day I called. After looking at the unit he said it was just a loose wire and did not charge me to fix it. I am so use to every company trying to scam us that it is nice to have Payless Cooling treat us nice for a change. I would high recommend them to anyone.