Payless Cooling & Heating, Pearland, TX


Wednesday 9th, 2015

I actually should have reviewed this company previously, but at least I’m finally getting to it. Just as many are saying about the owner Gary, he and his company are honest and reliable. He is always fair and will do the right thing. He and his techs know the business well and are highly capable as a team. I chose them to replace my entire HVAC system in 2010 due to the age of it. He quoted me the best price out of the five or six I contacted. The system is a Trane and has been fantastic for the almost five years since installation. His company has serviced the system every year since installation and even replaced a fan motor that was making noise. No charge since it was under warranty. But what was even more impressive was the time he spent at my house last May trying to unclog a drain line that ran from HVAC to the house sewer line. Since he is not a plumber he did not have the needed equipment, but he and a tech probably spent 2 or 3 hours trying to fix it. I had to have a plumber come out and he got it fixed in 15 minutes simply because he had the equipment needed. Gary didn’t charge me for his time, not even a service call fee. How often will you find a company that does that? I will continue to use Payless for all my cooling and heating needs.