Payless Cooling & Heating, Pearland, TX


Wednesday 9th, 2015

I selected Total Comfort A/C after price shopping a number of other contractors (and equipment other than Trane).   Total A/C prices were very competitive for the high-end Trane equipment that I had selected and they were certified by Trane as a “top tier certified installer”- I spoke to other Trane Certified Comfort Specialist firms as well).   Total Comfort showed up for the installation timely on the agreed installation day and immediately got to work.   One of the owners of the company, Paul Hall, was present for the majority of the installation at all of the key points (installation took about 3/4 of a day for each of the three systems).  Paul is clearly an expert in the AC business (not only on the operational/installation aspects, but he is highly knowledgeable regarding the technical aspects of the systems (equipment design and sizing, air flow calculations and temperature control dynamics, and most importantly how to install systems such that the efficiency of the units is actually realized by the homeowner.  I was impressed by the fact that he checked to ensure that not only was the equipment correctly spec’d, but was a perfectionist in checking his crew’s set-up, e.g., joint and duct sealing, charging of these sophisticated systems, code compliance (I had a number of items that had to be corrected that were no longer code compliant) and they even did a very good job leveling my old condenser/compressor concrete pad that was installed poorly by original homebuilder.  His crew was obviously very experienced (especially the manager of the crew – who was onsite for the entire time and did much of the specialized work himself, while rest of crew did more of the manual labor).   I spent quite a bit of time up front defining the scope of work and ensuring expectations were fully aligned with Larry Dean (probably a good bit more than most and probably drove them a little bit crazy); however, must say that they fully delivered what they had promised up front.   I know that for the very high end systems I purchased (20 SEER, fully variable communicating systems), their prices were competitive.   Initially, I had priced the more middle of the road equipment with quite a few other installers, but not with Total Comfort A/C, so not sure how competitive on that basis.   I only priced three contractors for this high end equipment and while the high SEER fully variable hardware is expensive, Total A/C was very price competitive on the total job scope.   Only (very minor) nit was that I had to follow-up a couple times on a couple of A/C grills they were going to switch out that they didn’t have on the day of the install, but this was about a $20 value on a $30,000 job, so hesitate to even mention and they did fully come through and install the grills afterward.  In summary, I would have no reservations in fully recommending Total Comfort AC – great job!